The London Daily News

By John Kaponi

British Telecom  in all their wisdom have sent most of their customer services to India have excelled themselves in levels of incompetence.  In what seemed to be a basic instruction to install an extension to an existing land line, at a Highgate church, failed on a commitment for an engineer to turn up on an agreed date.  Then were totally unable to explain why an engineer was not present.

Indian call centre based staff were "not trained" or "not able" to deal with instructions from  the Highgate church, which was without the service it requested and no wiser as to why the extension was not installed.

With commitments for "ring backs" from two separate BT members of staff, both in India, and both ironically asking for "feedback" the issue has still not be dealt with.

If there is anyone with similar BT customer service problems, please email us at john@thelondondailynews.com so we can publish them and hope BT can understand the frustration and anger at the level of incompetence shown by its staff.